FAQs

A: No, the tools are not directional.

A: Yes, replacement Diamond Cup Wheels can be purchased.

A: Yes, replacement Floating Head Assemblies can be purchased.

A: A very light scratch pattern and a surface profile in the CSP1 range.

A: You do not but, if a chemical stripper is needed to cut through heavy coatings, the tool works with it.

A: Currently 16″ thru 20″

A: Example on a walk behind: If you have a 36″ machine and it takes a set of (2) 18″ brushes, then the same is true with the Surface Demon™ Polish Prep Tool.

A: Yes, Surface Demon™ will remove light sealers and floor finishes on concrete and cementitious terrazzo without the use of harsh chemicals.

A: For concrete Surface Demon™ will remove light sealers, and for cementitious terrazzo it will remove floor sealer (up to 2 coats), floor finish (up to 5 coats), and urethan (1 coat) using only water and prepping the floor for polish.

A: Yes, for cementitious terrazzo, Surface Demon™ will remove floor sealer (up to 2 coats), floor finish (up to 5 coats), and urethan (1 coat) using only water and prepping the floor for polishing.

A: When the slurry begins to change color from transparent milky color to a dark slurry, you have reached the floor and need to stop. Rinse thoroughly and begin the Blue Grind Tool, which is the first step in the Diamond Devil® Polishing System.

A: First it is important to note that Mastic Demon® is only for use on concrete and is designed to remove mastic, glue, adhesive, thin-set, thin mill epoxy paint and more, while leaving an improved surface profile on the floor for an epoxy re-coat or for a new floor lay. On concrete, Surface Demon™ will only remove light sealers.

For cementitious terrazzo Surface Demon™ will remove floor sealer (up to 2 coats), floor finish (up to 5 coats), and urethan (1 coat) using only water and prepping the floor for polishing.

• Important Note: Never use Mastic Demon® on cementitious terrazzo floors as floor damage will occur.

A: Multiple coats beyond recommended norms can still be removed with Surface Demon™. It will take additional passes to obtain the results required to polish after that. Surface Demon™ is not designed to remove mastic, thin-set, carpet glue, epoxy, and paint (1 part or 2 part), however typical topicals like clear sealer, floor finish, urethane, etc. can be removed.

A: Surface Demon™ provides a significant advantage by mechanically stripping cementitious terrazzo using only water. However, in situations where multiple coats of topical products have built up due to inadequate maintenance, it can also be effectively used with strippers without causing any adverse effects.

A: Surface Demon™ will initially produce a white, transparent slurry when removing topicals. Once the slurry darkens and becomes non-transparent, it indicates that you’ve reached the floor and should stop.

A: Yes, Surface Demon™ sizes start at 16 inches, so dual-head scrubbers that accommodate two 16-inch tools and larger will work with Surface Demon™.

A: No, Surface Demon™ tools are not directional and can spin both ways.

A: Yes, in fact, Surface Demon™ and The Diamond Devil® polishing tools can accommodate less deck pressure than other systems (as low as 85lbs of deck pressure).

A: Yes, oversize the low-speed floor machine with a riser to bring the tool outside of the deck for easy edging. For example: Use a 20″ tool with a riser on a 20″ low-speed floor machine.

A: No, the Surface Demon™ quickly removes topicals using only water. It will initially produce a white, transparent slurry. When the slurry darkens and becomes non-transparent, it indicates that you’ve reached the floor and should stop.

A: No, the Flex Coupler™ does not detach from the Flex Scrub^®. If you’re in need of a replacement Flex Coupler™, you will need to replace the entire bristled pad.

A: Flex Scrub^® bristled floor pads work with most standard floor machines: 175-350 RPM’s (single disc machines, auto-scrubbers, ride-on and orbital). Quickly attaches to any pad driver.

A: Flex Scrub^® will work on all pad drivers made with a standard recessed center hole area.  This allows room for the Flex Coupler™.

Exclusions include machines designed with a flat disc pad driver; examples pictured below.

A: Purchase the same color Flex Scrub^® as the floor pad you are currently using.

A: Order the same size Flex Scrub^® as your pad driver.

A: Flex Scrub^® Bristled Floor pads come in five sizes: 13”, 16”, 17”, 19”, and 20”.

A: Replace Flex Scrub^® when bristles have about ½” length remaining.

A: No, continue to use grit brushes. Flex Scrub^® is not a replacement for a grit brush; it is a replacement for a pad.

A: Our testing shows that if you use the same color Flex Scrub^® as a floor pad, the Flex Scrub will last up to 50 times longer than one traditional floor pad.

A: The Polypropylene in the Flex Scrub^® will not scratch the floor if you are using the proper Flex Scrub^® for the floor type.  Reference our application guide for details.

A: When used with a chemical stripper, the Black Flex Scrub^® removes the floor wax more quickly, which increases worker productivity. Black Flex Scrubs^® do not gum up when stripping. Black floor pads gum up after 150 sq ft, they need to be flipped and washed out while Black Flex Scrubs^® are self-cleaning.

A: Flex Scrub is not intended to polish, but to clean and strip, depending on the color Flex Scrub^® you use.

A: There are more than enough tufts on a Flex Scrub to properly loosen the dirt and agitate chemicals/water on the floor to achieve a clean result.  The bristles agitate and remove the dirt in both the highs and lows of the floors and in grout lines, where traditional pads only smear the dirt and spread it across the surface of the floor.

A: No, we suggest using our Soft White Nylon brush on LVT.

A: It is important to know what condition your concrete is in before starting.

• How old is the concrete?
• Has it been polished before?
• On a scale from one to six, what condition is your concrete?
  • 1 – Pitted
  • 2 – Rough (Grind Tool – Blue)
  • 3 –Semi-smooth (Grind Tool -Blue)
  • 4- Smooth with matte finish (Hone Tool -Green)
  • 5 – Smooth with some reflection (Polish Tool – Natural)
  • 6 – Smooth with reflection (+1 Shine Tool – Red)
• It is recommended that 6 passes are done with each tool in the system: Grind, Hone and Polish.
• Add in the +1 Shine (Red) Tool if you want to elevate the gloss level beyond industry standards:
• Starting with the Grind (Blue) Tool used to remove light coatings and preps floor with an open finish
• Hone (Green) Tool used to set concrete to a honed finish, ready for polish
• Polish (Natural) Tool closes concrete and brings out a clean satin/polished finish
• +1 Shine (Red) Tool used to enhance and maintain your polished floors to an unmatched gloss level using only your standard floor machine

Not sure where to start? Contact a Diamond Devil^® specialist today.

A: The Diamond Devil^®; Concrete Restoration and Polishing tools are not assigned a specific grit level,

as they are formulated with a proprietary diamond abrasive blend that is unique to our system.

A: The life expectancy of each tool will vary depending on the condition of the concrete.

Contact one of our Diamond Devil^®; Specialists to get a square footage estimate.

A: No. the colorant in the blades will not transfer into the floor.

If you are seeing color in the slurry, that is indicative of selecting the wrong tool for the profile of the

surface. You may want to drop back to the next lowest polishing step before continuing.

If you have questions, please contact one of our Diamond Devil^® Specialists for assistance. 

A: For outstanding results use our natural color Polish tool. If you are looking for an unmatched reflective

shine, we suggest using our red-colored Shine Tool. Watch this video for more info.

A: When using the maintenance tool, check wear weekly.

Check for the black wear indicator coming through on the Blade as shown in examples below:

A: Auto Scrubbers will require the same size Diamond Devil^®; Tool as the pad driver size recommended for the machine.

For Standard Single Disc or low-speed electric floor machines, Diamond Devil^®; tools can be sized up one size from the recommended pad driver size and ordered with a 1 1/2” riser to accommodate edging.

A: Yes. Typically, low-speed electric floor machines use counter-clockwise (CCW) brushes/tools. However there are few types of single disc floor machines that are clockwise (CW), so it is suggested to confirm the rotation of the machine before mounting tool.

When determining direction, do so from the operator’s viewpoint and not from under the machine. (Click here for rotational instruction video).

For dual headed auto scrubbers, typically the one side spins counter-clockwise (CCW), and the other side spins clockwise (CW) Click here for rotational instructions video.

• NOTE: Tools are rotation sensitive, and it is imperative that the tools are mounted correctly to avoid possible tool or floor machine damage.

A: To ensure tools are mounted correctly onto the machine, we strongly suggest that the operator view the

Rotational Instruction Video prior to mounting tools.  Once the rotation is determined, the operator should reference the label printed on top of the tool that specifies if the tool is Clockwise (CW) or Counter-Clockwise (CCW).

A: Diamond Devil^®; Tools are available in sizes 12″ through 20″ block diameters and fit most standard floor machines.

A: Yes. Blade wear can be affected by the condition of the floor.

A: Densifier can be used, but is not necessary when using the chemical-free Diamond Devil^®; Concrete
Restoration and Polishing System.

A: Yes, a neutral cleaner can be used, but we recommend using only water with the chemical free Diamond Devil^®; Polishing System.

A: Edges can only be done using a low-speed electric floor machine (buffer type) because you can oversize tools to extend outside the machine deck, where you cannot with an auto scrubber.

Oversizing tools for floor machines require a riser. For example: Use a 17″ tool with a 1 ½” riser and clutch plate for a 17″ deck floor machine;   A 20″ tool with a 1 ½” riser and clutch plate for a 20″ floor machine.

A: It is important to know what condition your concrete is in before starting.

• How old is the concrete?
• Has it been polished before?
• On a scale from one to six, what condition is your concrete?
  • 1 – Pitted
  • 2 – Rough (Grind Tool – Blue)
  • 3 –Semi-smooth (Grind Tool -Blue)
  • 4- Smooth with matte finish (Hone Tool -Green)
  • 5 – Smooth with some reflection (Polish Tool – Natural)
  • 6 – Smooth with reflection (+1 Shine Tool – Red)

* It is recommended that 6 passes are done with each tool in the system: Grind, Hone, and Polish.

Add in the +1 Shine Tool if you want to elevate the gloss level beyond industry standards:

• Starting with the Grind (Blue) Tool used to remove light coatings and preps floor with an open finish
• Hone (Green) Tool used to set concrete to a honed finish, ready for polish
• Polish (Natural) Tool closes concrete and brings out a clean satin/polished finish
• +1 Shine (Red) Tool used to enhance and maintain your polished floors to an unmatched gloss level using only your stand floor machine.

Note:

The Diamond Devil^®; Polishing system is not recommended for use on decorative, stained, or brushed concrete. Polishing tools should be used only on indoor troweled concrete.

Before starting any polishing project, we strongly suggest working with one of our Diamond Devil^®; specialists. Contact a specialist today

A: The Diamond Devil^®; Concrete Restoration and Polishing System uses a progression of tools Grind, Hone and Polish that takes concrete floors to an even satin/polished finish.   The optional +1 Shine Tool takes the finish a step beyond, to an unmatched superior image gloss and clarity.

Note: All Diamond Devil Tools are used on a standard floor machine or auto-scrubbers

A: The time required to restore and polish concrete floors varies depending upon the condition of the concrete floor, along with the square footage.   The Diamond Devil^®; Concrete Restoration and Polishing System is 3 steps -vs- the typical 6-step polishing processing.  Less steps, less time on the floor saves time and money.   Before starting any polishing project, we strongly suggest working with one our Diamond Devil^®; specialists.  Contact a specialist today

A: It is important to know what condition your concrete is in before starting.

• How old is the concrete?
• Has it been polished before?
• On a scale from one to six, what condition is your concrete?
  • 1 – Pitted
  • 2 – Rough (Grind Tool – Blue)
  • 3 –Semi-smooth (Grind Tool -Blue)
  • 4- Smooth with matte finish (Hone Tool -Green)
  • 5 – Smooth with some reflection (Polish Tool – Natural)
  • 6 – Smooth with reflection (+1 Shine Tool – Red)
• It is recommended that 6 passes are done with each tool in the system: Grind, Hone and Polish.
• Add in the +1 Shine Tool if you want to elevate the gloss level beyond industry standards:
  • Starting with the Grind (Blue) Tool used to remove light coatings and preps floor with an open finish
  • Hone (Green) Tool used to set concrete to a honed finish, ready for polish
  • Polish (Natural) Tool closes concrete and brings out a clean satin/polished finish
  • +1 Shine (Red) Tool used to enhance and maintain your polished floors to an unmatched gloss level using only your stand floor machine

A: The Diamond Devil^® Mastic Demon^® Tool easily removes mastic, glue, adhesive, thin-set, paint, thin-mil epoxy, along with other types of coatings from concrete floors.

A: Using a standard single disc floor machine, attach the Mastic Demon^® Tool

• Always run with plenty of water (never run tool dry)
• Start on the edge where you can begin to breakup and work your way across the concrete floor from side- to-side moving slowly. Continue to make passes until desired results are achieved.
• After running the Mastic Demon^®; the floor is left with an improved concrete surface profile (CSP) between 2 and 3.

Note: The Mastic Demon^® Tool is a standalone tool and is designed to remove coatings and mastic on concrete floors that are not intended for polishing.

It is not to be used as part of the Diamond Devil^® Polishing System.

A: Using your standard single disc floor machine, attach the Mastic Demon^® tool

• Always run with plenty of water (never run tool dry)
• Start on the edge where you can begin to breakup the coating and work your way across the concrete surface moving slowly from side- to-side.
• Continue to make passes until desired results are achieved.

After running the Mastic Demon^® the floor is left with an improved surface profile.

Note: The Mastic Demon^® is a standalone tool and is designed to remove coatings and mastic on concrete floors that are not intended for polishing.  It is not to be used as part of the Diamond Devil^® Polishing System. The Mastic Demon^® Tool easily removes mastic, glue, adhesive, thin-set, paint, thin-mil epoxy, etc. from concrete floors. This tool cuts into coatings aggressively, leaving an improved surface profile. It works on most standard floor machines and without chemicals.

A: The old mastic must be removed before applying any new coating to the concrete surface. If the old mastic is not removed, then the new coating will not adhere properly to the concrete.

A: Using your standard single disc floor machine, attach the Mastic Demon^® tool

• Always run with plenty of water (never run tool dry)
• Start on the edge where you can begin to breakup and work your way across the concrete floor from side- to-side moving slowly
• Continue to make passes until desired results are achieved

After running the Mastic Demon^® the floor is left with an improved concrete surface profile (CSP) between 2 and 3.

Note: The Mastic Demon^® is a standalone tool and is designed to remove coatings and mastic on concrete floors that are not intended for polishing.  It is not to be used as part of the Diamond Devil^® Polishing System.

A: Mastic Demon^® Tools are available in sizes 12″ through 20″ block diameters and fit most standard floor machines.

A: To ensure tools are mounted correctly onto the machine, we strongly suggest that the operator view the

Rotational Instruction Video prior to mounting tools.  Once rotation is determined, the operator should reference the label printed on-top of the tool that specifies if the tool is Clockwise (CW) or Counter-Clockwise (CCW).

A: Yes, there are replacement blade kits available for the Mastic Demon^® Tools available from your supplier.

A: The Mastic Demon^® Tool leaves an improved surface profile that is a CSP between a 2 & 3.

A: No. The Mastic Demon^® Tool is chemical-free and is recommended for use with water only.

• NOTE: The Mastic Demon^® Tool must be run with water. We do NOT recommend running the tool dry.

A: No.The Mastic Demon^® Tool is chemical free and was designed to deliver excellent results using only water.